Frequently Asked Questions

For access to the Jensten Underwriting Portal, please get in touch with your Business Development Manager. If you do not currently have a Business Development Manager, you can get in touch with the Agency team to request access.

To download your documents, you can log into the Jensten Underwriting Portal, where you can access your account information and all of your policy details.

If you know your username, you can reset your password by clicking on the link on the Portal login page: https://www.policyfast.co.uk/broker/forgot/

To reach the right team at Jensten, please visit our “Contact Us” page, where you will find contact details for each of our specialised teams. Alternatively, you can call our main office number, and our team will direct you to the appropriate team based on your needs.

Please send a full risk presentation directly to our underwriting team at the following email address: bespoke.quotes@jensten.co.uk. Make sure to include all relevant details and documentation to ensure a prompt review. If you have any specific questions or need further assistance, feel free to contact us, and our team will be happy to help.

Please send a full risk presentation directly to our underwriting team at the following email address: bespoke.quotes@jensten.co.uk. Make sure to include all relevant details and documentation to ensure a prompt review. If you have any specific questions or need further assistance, feel free to contact us, and our team will be happy to help.

To obtain your quotation, please send a full risk presentation to our Underwriters using bespoke.quotes@jensten.co.uk along with your target premium, the holding insurer, why you’re remarketing, full security and fire protection details, and a target date you require the quote.

If you have a problem or concern, we encourage you first to contact your business development manager, who are best equipped to handle most queries and issues. However, if your concern remains unresolved or requires further attention, you may reach out to a member of our leadership team who can assist with escalated matters and ensure they are resolved effectively. For guidance on who to contact, please visit the “Contact Us” page on our website.

You can find detailed information about Product Governance and Fair Value on our website under the “Product Governance” section:

https://www.jenstenunderwriting.co.uk/about-us/product-governance-and-fair-value/

You can find information about our products and underwriting appetite in the “Products” section of our website. This section provides an overview of the various insurance products we offer, including product features, target markets, and underwriting guidelines. You can also read and download a copy of our Product & Appetite Guide:  https://www.jenstenunderwriting.co.uk/product-and-risk-appetite-guide/

If we are unable to cover a specific risk, we can still help you find the right solution through other channels within the Jensten Group. Our extensive network, including Jensten Insurance Brokers and Jensten London Markets, allows us to access a wide range of markets and insurance providers. If we don’t have the right product, we can refer to our group partners to find suitable alternatives tailored to your needs. Please reach out to our team, and we will be happy to assist you in finding the best coverage available.

In addition to our underwriting services, Jensten Group offers a variety of other services to meet your needs:

Jensten Insurance Brokers: Providing a comprehensive proposition to UK SME, mid-market and corporate clients, including those with European and worldwide exposures, and to groups of personal customers with specialist insurance requirements.

Jensten London Markets: Specialising in placing complex and hard-to-place risks in the London insurance market, offering access to Lloyd’s and other specialist markets.

Franchises through Coversure: Coversure offers franchise opportunities for independent brokers looking to start or grow their own business. As a Coversure franchisee, you will gain access to a comprehensive range of insurance products, along with marketing, compliance, and business support services to help you succeed in a competitive market.

Acquisitions: Partnering with brokers looking to sell or transition their businesses, with a focus on maintaining client relationships and providing continuity of service.

For more information about these services, visit this page of our website to find out more: [New page linked here]