Migrating Property Owners to the new Jensten Underwriting Portal is a significant milestone in our journey to making Jensten Underwriting the go-to MGA to place your business.
Our migration project aims to simplify how you trade with us, whilst at the same time making some key changes:
- We have reduced the question set and added more logic to our questions, so you won’t be asked unnecessary questions.
- We have expanded our appetite to include niche properties. Meaning you can place a wide range of property risks with Jensten Underwriting.
- We have made it easier to combine Commercial and Residential properties on one policy.
Migration phases
It is important to us that we take the necessary steps to ensure a full migration runs smoothly and that it causes you and your clients as little disruption as possible. Will will therefore manage this migration in two phases; first by migrating Existing Renewals, then opening up the new Portal to New Business.
We will keep the following phases updated.
Existing renewals
Phase One-
LIVE
-
DATE: 12th January 2026
New Business
Phase Two-
LIVE
-
DATE: 28th January 2026
If you have any further questions please call our Property Owners team on 0344 880 0290, alternatively you can speak to your Business Development Manager.
Frequently asked questions
Here are some frequently asked questions and guides to help you navigate the Jensten Underwriting portal.
There are two main ways you can access your Renewal Terms.
Via Email
You will be sent an email 30 days before the renewal date of your client’s policy. The email will contain a link that will direct you to the quote.
You will need to log in to the Jensten Underwriting Portal to access your quote.
Via Search (when already logged in to the Jensten Underwriting Portal)
To access a renewal quote when you are already logged in to the portal:
1.Click on SEARCH
2. Enter the Quote Reference Number from your email
The video below shows the process of a Multi-Property Owners Insurance Quote.
You can download the Excel upload template here.
Visit our Property Owners section for more information.
Terrorism cover can be arranged as a standalone policy; it cannot be added as an extension to a Property Owners policy. Click here for Terrorism cover quote.
If a risk cannot be quoted immediately, you’ll see a pop‑up advising that it needs to be referred. Use the instructions below to submit it for review.
PLEASE NOTE: If you do not follow the steps below, the risk will not be referred over to the Underwriters.
Step 1:
Click the Refer button. You can find it either:
- In the top-right corner, or
- Highlighted in blue within the section marked by red text.
Step 2:
A pop-up window will appear. Here, you can:
- Type a message with any details you want to disclose, the referral reasons will be displayed, so please provide additional information as necessary based on the referral reason/s or
- Simply ask if terms can be offered on the risk.
Step 3:
Your referral will be sent to the Trading Team. They will:
- Review the risk,
- Respond to confirm if terms can be offered, and
- Provide details on the terms and price, if applicable.
If no claims have been made or notified, any user can cancel a policy without assistance by following these steps:
Step 1:
Open the policy and select Cancel from the top-right menu.
Step 2:
A pop-out window will appear where you can:
- Choose the cancellation date,
- Review the cancellation figures, and
- Confirm the following statement:
“To the best of the customer’s knowledge, they are not aware of any unnotified claims or incidents that may lead to a claim. They understand that any late-notified claims will result in recovery of the annual premium.”
Tick the box to confirm you have read and understood this.
Step 3:
Once the date is entered and the box is ticked, click Cancel Policy.
Step 4:
The system will process the cancellation and return you to the details page, where a cancellation schedule will be available to load.
Yes, the documents, as shown in the example below, display each property’s address, Buildings Sum Insured, Landlord Contents Sum Insured, Rental Income Sum Insured, Indemnity Period (in Months), and Premium (including). IPT, Policy Fee, Legal Fee, and Total Premium.
